Relief organisations, networks and associations can entrust us with complete administration of their data. We guarantee continued direct access. Our clients can view their data, create evaluations and export data for further processing – as if the server were on their own premises. All this without the high costs for acquiring and maintaining the equipment and specific expertise. At the same time, clients can rely on the time-consuming modification and Lettershop tasks being carried out carefully and professionally.
Depending on your requirements, you can make use either of our individual services or our complete offer to manage your donations. Or – and this is something a number of organisations do – task us with carrying out all your membership and donation services. They include responding to incoming phone calls, address modifications, sending thank-you letters and similar tasks.
Direct Debiting Pioneer
As the pioneer in direct debits in Switzerland, over the past 15 years we have developed a perfect routine for processing this payment system, and have constantly adjusted it to the banks’ development processes and optimised it. To make sure that the right processes are initiated at the right time, different conditions of data have to be handled in a predefined, automated way via interfaces between call centre, letter shop and data management. Thanks to written and telephone research of the return debits, we are able to reactivate a large number of return debits efficiently, thereby keeping the donors active.
Technology and Processes
To manage the potential of the direct debiting system in the optimal way, perfect interaction between technical infrastructure, clearly defined organizational processes and reliable staff members have to be guaranteed. Especially, the know-how and experience of the staff members play a crucial role in this process. Existing interfaces facilitate the optimal exchange of data with NPOs who manage their member and donor data themselves, but put their trust in Corris’s expertise when it comes to the know-how.