The Most Important Aspect: Our Employees
Most people working in our call centre are articulate students with a higher educational level and great personal commitment. Because they usually work for us part-time, they do their work with great motivation. We offer a generous and modern ambience and contemporary technology to our call agents. All employees are also supported in small teams. Due to the fair working conditions and their action for a good cause, our call agents remain with us for an exceptionally long time as compared to conventional call centres.
Full-Service Call Centre
We work with NPOs to define the base point and targets for telephone fundraising. We analyse the data pool and select the suitable donor segments. We work with our clients to decide the campaign content and products. We then develop the appropriate interview guidelines. We will also provide detailed forecasts of the expected costs and income. All work is carried out under the careful supervision and support of our call centre director and his team leaders, who provide permanent quality control, training and motivation of the staff for the duration of the campaign. On request, we also support member and/or donation hotlines.
Committed Interviews with Modern Technology
Thanks to smart call centre technology, all important interview data are available to our call agents right on screen. Modern telephony software means that even complex data structures can be displayed and processed. The open interface facilitates data imports and exports in any format desired by the client.
Reporting and Transparency
Needless to say, we will always keep you up to date with regard to the results of your campaign. Daily readings, weekly evaluations and an intensive exchange during the campaign will help you keep your costs and the expected income under control. At the end, the data is presented to the client in the desired format. The call centre is open to the NPOs at all times. We are looking forward to your visit and are very happy to see our clients get an impression of our work right on site.