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A friendly chat on the phone is an exceptionally efficient way to increase donations and bind, reactivate and acquire donors. Most donors consider a phone call on behalf of an NPO an uncomplicated and friendly way of initiating contact. Unlike many other call centres, we work exclusively for NPOs. Our advisors and call agents therefore have an exceptional amount of experience in the interaction with donors.

Full-service call centre

Corris offers you a comprehensive range of telephone marketing services. We work with you to define the base point and targets, and will create the entire concept for successful telephone fundraising. We analyse the data pool and select the suitable donor segments. On request, we will also handle incoming telephone calls (member and/or donor hotlines). We work with our clients to decide the campaign content and products. We then develop the appropriate interview guidelines. We will also provide detailed forecasts of the expected costs and income. All work is carried out under the careful supervision of our call centre director and his team leaders, who provide permanent quality control, training and motivation for the staff for the duration of the campaign.

Our call agents

Our call centre is manned primarily by students. This means that we assure a high level of education on the one hand. On the other our call agents are highly motivated as they usually only work part-time. Spacious, modern workplaces in a very pleasant, clear atmosphere that is nothing like the traditional cliché of a call centre, and support in small teams help to ensure that our call agents spend an above-average period of time at Corris.

Modern technology

We have the benefit of the latest call centre technology. This means that call agents are not distracted by very high noise levels in the pleasant, open-plan architecture. The relevant call information is available to the call agent on-screen. Modern telephony software means that even complex data structures can be displayed and processed. The open interface facilitates data imports and exports in any format desired by the client.

Reporting

Needless to say, we will always keep you up to date with regard to the qualitative and quantitative results of your campaign. Daily readings, weekly evaluations and an intensive exchange during the campaign will help you to keep your costs and the expected income under control. At the end, the data is presented to the client in the desired format.

Call centre in figures

  • Corris has been carrying out DD upgrades by phone for over ten years, and is the market leader in this field. 
  • Depending on the campaign, 25% and 50% of contacts result in a sustained upgrade. 
  • The average upgrade amount is CHF 65 a year. This means that campaigns break even within the shortest time. 
  • 15 to 20% of former donors agree to reactivate on the phone. 
  • A representative trial campaign can be carried out with as little as 1'000 data records.

A personal phone call is particularly effective for upgrading and reactivating donors.

Lots of young people of above-average education work in our call centre.


Modern call centre technology enables us to respond to an individual donor’s specific situation in a phone call.


Corris offers you full-service telephone marketing.